⍟ Troubleshoot

Got issues ? Find answers here !

This is your go-to spot for solutions to some of the most common problems you might run into. If you're facing something that isn't covered here, definitely head over to the Reclamation FAQ page — you'll find even more helpful info there!

(G) Graphics

G01: Running the game in windowed mode causes scaling issues or distortion

Related Article(s): Install OpenSpy Patches

Sometimes, Windows scaling settings can interfere with a game’s display, causing weird scaling or visual glitches. You can fix this by running the game in compatibility mode:

Go to the folder where your BF2142.exe is located — by default, that’s usually C:\Program Files (x86)\Electronic Arts\Battlefield 2142.
Right-click BF2142.exe and select Properties.
In the Compatibility tab, click Change high DPI settings.
Under High DPI scaling override, check Override high DPI scaling behavior.
Set Scaling performed by: to Application.
Click Apply and OK.

Just a heads up: you’ll need to repeat these steps every time you click the install button in BF2142 Hub. []

G02: BF2142 Hub scaling looks messed up or distorted

Sometimes, Windows scaling settings can interfere with an app's display, causing weird scaling or visual glitches. You can fix this by running the app in compatibility mode:

Right-click BF2142 Hub's shortcut and select Properties.
In the Compatibility tab, click Change high DPI settings.
Under High DPI scaling override, check Override high DPI scaling behavior.
Set Scaling performed by: to Application.
Click Apply and OK.

G03: Experiencing weird graphics glitches like blackouts, ghost objects, etc.

It’s usually because the old DirectX9 engine is trying to use anti-aliasing with a modern graphics card.

Symptoms:

See-through buildings
Ghost objects (e.g., invisible terrain or soldier units)
Blackouts of certain objects

Solutions:

Turn off Anti-Aliasing in-game.
- If you want anti-aliasing, use your NVIDIA or AMD control panel to set it up for your graphics card instead.
Delete the Battlefield 2142 folder in C:\Users\...\Documents. This will clean up your profiles — including any faulty video or audio settings — and clear your shader cache.
- You can also use the Clear Cache and Delete Profile function in BF2142 Hub or Remaster Launcher, which has a similar effect.

G04: Experiencing mouse skipping, stuttering, or a jumping aimpoint

Related Article(s): Stuttering, mouse skipping & FPS cap

This issue may be related to the game’s animation system or engine itself, and has nothing to do with mouse polling rate.

Symptoms:

Stand still (don’t move forward or backward; moving sideways is fine—the issue will still appear).
Move your mouse only horizontally; the problem doesn’t occur vertically.
The stutter happens when you move the mouse fast or over a long distance. Small aim adjustments are usually fine, but consistent sideways movement, even at slow speeds, can cause skipped frames.

Solutions: Unfortunately, there’s currently no known fix for this issue.

(C) Crashes

C01: Game crashes to desktop after a flashing black screen

BF2142 can have issues on modern PCs, with the most common cause being incompatible video modes or incorrect video settings.

Symptoms:

The game crashes after a flashing black screen.
The game crashes way before the game intro or game menu shows.

Solutions:

Delete the Battlefield 2142 folder in C:\Users\...\Documents. This will clean up your profiles — including any faulty video or audio settings — and clear your shader cache.
- You can also use the Clear Cache and Delete Profile function in BF2142 Hub or Remaster Launcher, which has a similar effect.
Launch the game in windowed mode, and be sure to use a resolution and refresh rate that your monitor supports.
- For example, if your monitor doesn’t support 120Hz and you select it, the game may crash. You can easily adjust these settings using BF2142 Hub or Remaster Launcher.
- Navigate to C:\Users\...\Documents\Battlefield 2142\Profiles\Default\Video.con and update the resolution and frequency to 800x600@60Hz on the line that says: VideoSettings.setResolution. Once done, repeat this process in the 0001 profile folder as well.
- If you’re launching the game with the vanilla BF2142 shortcut, check the Shortcut Guide for instructions on setting launch parameters for windowed mode and a fixed resolution.
Run the vidcon fix and see if it helps. [Ref]

C02: Game crashes when adjusting audio settings

Game crashes like this can be caused by virtual audio drivers. If you have VirtualCable or Voicemeeter installed, you’ll likely run into issues.

Symptoms:

The game crashes when you try to adjust audio settings in-game, AND
The game crashes when joining a match, sometimes with audio beeping just before the crash.

Solutions:

Open Device Manager and disable any virtual drivers.

In the game’s audio settings, set audio rendering to software and turn off EAX.

C03: "Runtime Error" or "dice_py.dll / MSVCR**.dll is missing" error when starting the game

If you see a Runtime Error or messages about dice_py.dll or MSVCR**.dll missing when launching the game, it usually means you’re missing the Microsoft Visual C++ Runtime Library.

Symptoms:

"The code execution cannot proceed because MSVCP71.dll was not found. Reinstalling the program may fix this problem."
"The code execution cannot proceed because dice_py.dll was not found. Reinstalling the program may fix this problem."
"Runtime Error! This application has requested the Runtime to terminate it in an unusual way."

Solutions:

Install the Microsoft Visual C++ Runtime Library.
Make sure your Windows is up to date.

C04: "memory.dll sanity check" error when joining a game or loading a map

Related Article(s): memory.dll sanity check.... error

Symptoms:

"memory.dll: sanity check: block size xxxxxxx (xxxxxx mb) doesn't seem sane"
"memory.dll: all alloc attempts failed for size xxxxxxxxx"

Solutions:

Set pagefile to be managed by the OS.
In Task Manager, set the game’s affinity to a single core.
Try lowering your in-game graphics settings (medium or low for everything).
Turn off Anti-Aliasing in-game.
Check for BIOS updates for your motherboard.

C05: Game crashes when clicking Host or Singleplayer in BF2142Unlocker

(S) Servers

S01: "No internet connection" or "EA Master Server is down" when logging in or creating an account

Related Article(s): Install OpenSpy Patches

Symptoms:

"You are not connected to the Internet. Click OK to select a soldier to play offline, or try to reconnect."
"Could not connect to EA Online. Retry, or click OK to go into Offline mode. If you proceed, try logging in again later."
"Could not connect to EA Online."
"EA Master Server is down."
"EA Master Server is down. Please use BF2142Unlocker."

Soutions:

Reinstall the OpenSpy patches and make sure there are four green ticks.
Restart BF2142 Hub (close it completely, then start it again).
Reinstall BF2142 Hub if the issue persists.
Always run BF2142 Hub as an administrator.

Make sure BF2142 is allowed through both private and public networks in Windows Firewall.

S02: No servers showing in the server browser, even with OpenSpy patches installed